Support

It’s always great if our customers help us give back to the BizTalk community.

We monitor and contribute to the Microsoft BizTalk Adapters Forum, so if you have a development problem you are trying to solve with ActiveADAPTER please post to this forum and allow others to share your solutions.

If you think your issue has more to do with the functioning of ActiveADAPTER, contact us with a description of the issue you are having at:

support@activeadapter.com

Please include screenshots, and as much configuration information as possible along with your full contact details.

FAQs
Can we purchase components of the ActiveADAPTER BizTalk Accelerator separately?

Yes. Prices for individual components are included on our price list. Email salesinfo@activeadapter.com for more information.

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Is there a version of ActiveADAPTER for BizTalk 2006?

An older version of ActiveADAPTER is available for BizTalk Server 2006, based on .NET 2.0. Please contact us if you are interested in evaluating this version.

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Will the ActiveADAPTER Send Adapter return error information back to my orchestration?

Yes. The adapter will return any exceptions back to your application AFTER any retries you have configured have been done.

Within your orchestration you can use Scope shapes to catch exceptions. In your exception handlers you can retrieve the error description to determine which way to branch.

Sample orchestrations that illustrate exception handing are included in the ActiveADAPTER Samples folder.

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