Support

It’s always great if our customers help us give back to the BizTalk community.

We monitor and contribute to the Microsoft BizTalk Adapters Forum, so if you have a development problem you are trying to solve with ActiveADAPTER please post to this forum and allow others to share your solutions.

If you think your issue has more to do with the functioning of ActiveADAPTER, contact us with a description of the issue you are having at:

support@activeadapter.com

Please include screenshots, and as much configuration information as possible along with your full contact details in case we need to phone or Skype.

FAQs
Can we purchase components of the ActiveADAPTER BizTalk Accelerator separately?

Yes. Prices for individual components are included on our price list. Email salesinfo@activeadapter.com for more information.

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I have purchased an ActiveADAPTER license. How do I swap out the evaluation version for the licensed version?

To uninstall your evaluation version and replace it with your licensed version follow this procedure:

1. Stop any BizTalk applications and host instances that use ActiveADAPTER

2. Close any instances of the BizTalk Admin Console

3. Uninstall ActiveADAPTER through Control Panel

4. Check that the %ProgramFiles%\ActiveADAPTER folder has been  completely removed

5. Install your licensed software

In most cases this shouldn't affect any receive location or send port settings you have created, but check your BizTalk applications after restarting them.

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What version of the .NET framework does ActiveADAPTER require?

.NET framework 3.5SP1. If it is not installed it can be easily downloaded and installed from Microsoft at:

http://www.microsoft.com/en-au/download/details.aspx?id=22

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